Alco-Sensor Service Contract:
The objective of a service contract is to supply maintenance, parts and labor to assure efficient and precise performance of the Alco-Sensor in the field. The Service Contract is also referred to as an Extended Warranty.
The one-year contract covers parts, labor, and return shipping from the factory on the unit which is repaired or serviced for reasons other than abuse, misuse or accidental damage. Expendable items (mouthpieces and batteries) are not covered; however, the fuel cell, valve and electronic boards are protected on a normal use basis.
Repair service will be treated as a priority and unit(s) will be returned via ground service with a full report of work done.
The customer may purchase a service contract at the time of purchase or at any time during the original warranty period without returning the unit for check-out. The new service contract will begin at the end of the original warranty period. A service contract may be written and renewed on request without the unit being returned for inspection as long as the unit is still covered under the current service contract.
To initiate a service contract after the original warranty (or current service contract) has expired the unit must be inspected by the factory and brought up to field operating quality. Additional parts and labor charges will be applied for this service.
